Quick answers to common questions, and solutions to common problems.
Plugin Free and Pro
Questions
Question
Answer
Do I need to enter a price for each currency?
No. Enter one price in your store currency. The plugin converts it.
Can customers pay in other currencies?
Yes. The cart and checkout use the chosen currency, if you allow it in the Checkout tab. Your payment gateway must support that currency.
Can I use my own exchange rates?
Yes. Set the currency's Rate Mode to Manual and type your rate. See Manage Currencies.
How often do rates update?
In the free plugin, when you click Refresh exchange rates. In Pro, on a schedule you choose. See Auto-update exchange rates.
Does the plugin detect the visitor's currency?
Yes, in Pro. See Auto-detect currency by country.
Can I change my store currency?
Yes, in WooCommerce settings. The plugin adds the new currency and updates Auto rates. Check your Manual rates yourself.
Will it slow down my site?
The plugin is light. Use cache plugin mode if you use caching.
Do old orders change when the rate changes?
No. Each order keeps the currency and the rate that were used.
Troubleshooting
Problem
What to do
The switcher does not appear
Check that you added more than one currency. On the product page, check the Display tab. Elsewhere, add the block, widget or shortcode. See Display Settings.
The currency does not stay after switching
Turn on Use cache plugin and clear your cache. See Cache plugin mode.
A rate is 1
The rate could not be loaded. Click Refresh exchange rates, or use a Manual rate.
Rates do not update in the free plugin
The free plugin updates rates only when you click Refresh exchange rates.
A price looks wrong
Check the rate, the fee and the rounding settings of that currency. See How prices are converted.
A payment method is missing at checkout
Check the Checkout tab. See Checkout Settings.
Automatic currency does not work
My other plugin shows the wrong price
See Compatibility and contact support with the plugin name.