FAQ

Once you install and activate your plugin with a valid license key, you’ll receive automatic updates directly through your WordPress dashboard.

Yes, depending on the license you purchase. We offer single-site and multi-site licenses to suit freelancers, agencies, and growing businesses.

We offer fast and responsive support through our ticketing system. Our team is dedicated to helping you set up, troubleshoot, or customize any of our plugins.

Not at all! Our plugins are designed to be user-friendly and require no coding knowledge. You can configure everything right from your WordPress dashboard.

Yes, we rigorously test all our plugins with the latest versions of WooCommerce, WordPress, and popular themes to ensure full compatibility and smooth performance.

Yes, SupportCandy is highly customizable. You can add unlimited custom fields and configure workflows using automation rules and conditional logic.

Absolutely. You can assign tickets to multiple agents, manage roles, and use powerful add-ons for agent productivity, collaboration, and reporting.

Yes! SupportCandy is built to be compatible with most WordPress themes. It adapts well to your site’s design without needing major customizations.

Yes, customers can checkout in their selected currency, provided your payment gateway supports that currency.

Yes, the plugin fetches real-time exchange rates and updates them automatically at regular intervals to ensure pricing accuracy.

Definitely. A currency switcher can be added to your site via shortcode or widget, letting users choose their preferred currency.

There is no hard-coded limit. You can add as many currencies as needed, but keep usability in mind for the frontend display. 

Currently, this screen only allows editing or deleting a currency. A toggle to enable/disable a currency might be available in future updates or under the Display settings. 

The base currency (typically the one with the exchange rate set to 1) is used as the primary store currency. You must set a new base currency before removing the current one. 

You can set the exchange rate:

• Manually, by entering a custom value in the “Rate” column.
• Automatically, by clicking the “Refresh exchange rates” button, which fetches live rates from your selected API (configured under the Advanced settings tab). 

The “Preview” column shows a formatted price example in each listed currency, helping you verify the correct symbol, decimal placement, and formatting. 

To add a new currency:

• Go to WP Admin > PSM Plugins > Multi Currency > Currencies.
• Click the green “+ Add new currency” button.
• Select the currency, set its rate, symbol, fee, and save. 

Yes, absolutely! PSM Multi-Currency is fully GDPR-compliant. It does not collect or store any personal data, so you can use it with complete peace of mind. 

Yes! PSM Multi-Currency Pro is fully compatible with popular multi-language plugins such as WPML and Polylang. We’re also actively working to support additional multilingual solutions in future updates. 

Yes, absolutely! Even if you don’t have a PayPal account, you can still pay securely using your debit or credit card through the PayPal checkout gateway — no PayPal account is required.

 Click here to see how to pay without a PayPal account. 

You can compare the features of both versions here. This comparison will help you decide which version best fits your needs. 

If you need assistance, feel free to contact us here. We’re happy to help with any questions, issues, or feedback you may have.