Frequently asked questions

Once you install and activate your plugin with a valid license key, you’ll receive automatic updates directly through your WordPress dashboard.

Yes, depending on the license you purchase. We offer single-site and multi-site licenses to suit freelancers, agencies, and growing businesses.

We offer fast and responsive support through our ticketing system. Our team is dedicated to helping you set up, troubleshoot, or customize any of our plugins.

Not at all! Our plugins are designed to be user-friendly and require no coding knowledge. You can configure everything right from your WordPress dashboard.

Yes, we rigorously test all our plugins with the latest versions of WooCommerce, WordPress, and popular themes to ensure full compatibility and smooth performance.

Yes, SupportCandy is highly customizable. You can add unlimited custom fields and configure workflows using automation rules and conditional logic.

Absolutely. You can assign tickets to multiple agents, manage roles, and use powerful add-ons for agent productivity, collaboration, and reporting.

Yes! SupportCandy is built to be compatible with most WordPress themes. It adapts well to your site’s design without needing major customizations.

Choose Free if you have a few currencies and are happy to refresh exchange rates yourself. Choose Pro if you want the right currency to show automatically for each visitor, rates that update on a schedule, more exchange rate services, or a checkout currency based on the customer’s country.

See the full list in Free vs Pro.

No. You enter one price in your store currency, as you always do in WooCommerce. The plugin converts it with the rate, fee and rounding you set for each currency. Your saved product prices never change. See How prices are converted.

1. Go to PSM Plugins → Multi Currency → Currencies.
2. Click Add new currency.
3. Choose the currency in the pop-up and click Submit.
4. Check the rate in the Rate column. To change the rate, fee, rounding or format, click the edit button of the currency.

More details: Manage Currencies.

No. You can add as many currencies as WooCommerce supports. For your customers, a short list is easier to use, so add only the currencies you really sell in. You can also turn a currency off without deleting it.

Your store currency is the base of all other currencies. Its rate is always 1, so it cannot be edited or deleted in the plugin. To change it, go to WooCommerce → Settings → General → Currency. The plugin then adds the new currency and updates the rates of currencies in Auto mode. Check your Manual rates yourself.

Yes. Use the on/off switch at the start of the currency row on the Currencies tab. A disabled currency is hidden from the currency switcher and from the Checkout tab, and its settings are kept, so you can turn it on again at any time.

It shows a sample price (1,234.56) in the format of that currency: symbol position, thousand separator, decimal separator and number of decimals. Use it to check that the format looks right.

Each currency has a Rate Mode:

• Auto: the plugin gets the rate from an exchange rate service. Click Refresh exchange rates to update all Auto currencies.
• Manual: you type your own rate when you edit the currency. The plugin never changes it.

See Exchange rates.

In the free plugin, rates update when you click Refresh exchange rates (and when you add or save a currency in Auto mode). In Pro, you can turn on automatic updates and choose how often, from every few minutes to every few days. See Auto-update exchange rates.

The free plugin uses Yahoo Finance. Pro also supports CryptoCompare, Currencyapi, Open Exchange Rates, Currencylayer, Fixer and The Free Currency Converter by European Central Bank. Some of them need an API key and have limits on free plans. See Exchange rates.

The plugin could not get the rate from the exchange rate service, for example because the service was busy or your server could not connect. Click Refresh exchange rates after a few minutes. If it still shows 1, edit the currency, set Rate Mode to Manual and type the rate yourself.

Yes. For each currency you can add a fixed or a percentage fee, and round prices up, down or to the nearest step. With Rounding Minus you can make prices end in .99, for example. See Manage Currencies.

With the currency switcher. It shows on the single product page by default. You can also place it anywhere with the PSM Multi Currency Switcher block, the Elementor widget, or the shortcode [psm-multi-currency-switcher]. See Display Settings and Currency switcher shortcode.

The Display tab only controls the single product page. To show the switcher on other pages, for example in your header or on the shop page, add the block, the Elementor widget or the shortcode. Also make sure you added at least two currencies and that they are turned on. See Block and Elementor widget.

Yes. The cart and checkout use the selected currency, as long as the currency is allowed on the Checkout tab and your payment gateway supports it. You can also choose which payment methods are shown for each currency. See Checkout Settings.

The currency was turned off on the Checkout tab, or (Pro) a rule forces the currency by the customer’s country. In that case the customer pays in your store currency or the forced currency, and a notice can explain it. See Checkout Settings and Force checkout currency by country.

Yes. Shipping rates, the minimum amount for free shipping, and fixed coupon amounts are converted with the same rate, fee and rounding. Percentage coupons are applied to the converted subtotal.

Yes, in Pro. The plugin finds the visitor’s country from the IP address and shows the matching currency to new visitors. A visitor who chooses a currency with the switcher keeps their choice. See Auto-detect currency by country.

This usually happens with a caching plugin. Go to Multi Currency → Advanced, turn on Use cache plugin, save, and clear your cache. See Cache plugin mode.

Yes. In WooCommerce → Analytics, use the Currency filter to see one currency, or All currencies for a combined total in your store currency. Each order keeps the exchange rate used when it was placed. See Sales reports by currency.

Yes. The plugin works with WooCommerce Subscriptions, Product Bundles, Product Add-ons, Name Your Price, Role Based Pricing and several shipping plugins. See the full list in Compatibility.

Yes. The plugin works with WPML and Polylang, so you can build a store with many languages and many currencies. You can also translate the checkout notice with the string translation tool of your translation plugin. See Compatibility.

The plugin does not collect names, emails or other personal details. It saves the customer’s chosen currency in a browser cookie. To get rates, it sends only currency codes (for example USD and EUR) to the exchange rate service.

If you use Pro auto-detect currency by country, the visitor’s IP address is sent to the geolocation service you choose, and the detected country is kept for one day. Please mention this in your privacy policy. We cannot give legal advice, so check the rules that apply to your business.

No. The plugin is light, and it works with popular caching plugins. If you use caching, turn on cache plugin mode. See Cache plugin mode.

Install and activate the Pro plugin, then activate your license key. Pro uses the same settings, so your currencies are kept. When Pro is active, the free plugin does not load, so you can deactivate and delete it. See Install and activate.

Yes. You do not need a PayPal account. On the PayPal payment page, you can pay securely with a debit or credit card.

Please contact our support team. We are happy to help with questions, problems and feedback. Pro users can also use the Support button at the top of the plugin settings page. Before you write, you may find your answer in FAQ and troubleshooting.

A plugin that lets customers ask for a price instead of buying at once. Customers add products to a quote list and send a request. You set the prices and send a quote. If the customer accepts, they pay for it in your WooCommerce store. See What is PSM Request a Quote.

The free plugin covers the full basic workflow: the button, the form, quote management, expiry, emails and spam protection. Choose Pro for custom form fields, file uploads, branded PDF quotes, reminder emails, automatic quotes, the exclusion list, and the Request a Quote button on the cart and checkout. See Free vs Pro.

As WooCommerce orders with a quote status. You find them in WooCommerce → Orders and in the Quote Requests tab of the plugin. See Quote requests list.

Yes. Guests and logged-in customers can both send requests. You can also create an account for guests automatically. See User registration.

Yes. In General Settings, turn on Hide prices and Hide Add to Cart button. These settings apply to the whole store. See Hide prices and Add to Cart.

Check these points:

• The product has a price in WooCommerce, and is visible.
• It is a simple, variable, grouped or external product.
• On shop and category pages, Show on other WooCommerce listing pages is on. Variable and grouped products show the button on their own product page.
• Pro: your user, exclusion list and stock rules allow the button.

See Add to Quote button settings.

Simple, variable, grouped and external products.

When the customer clicks Accept, the order moves to Pending payment and the customer goes to the WooCommerce payment page for that order. They pay with your normal payment methods. See Paying for a quote.

Yes, a quote cannot be sent without an expiry date. In Pro, you can turn on Auto expiry to set the date for you. See Quote expiry.

Yes. Open the quote like any WooCommerce order. You can change prices and quantities, add or remove items, shipping, fees and discounts. Then set the expiry date and click Send Quote. See Edit and send a quote.

Yes. In the Quote Options box, use Send a test email to send the quote email to your own address.

No. A customer can accept or reject a quote. If a customer wants changes, they can contact you, and you can edit and send the quote again. With Pro, customers can also use Ask New Quote on an expired or rejected quote. See View, accept and reject a quote.

The status changes to Expired Quote, the customer gets the Quote Expired email, and the customer can no longer accept or reject it. See Quote expiry.

Yes, in Pro. The plugin can send a quote a short time after the request, with your standard prices. Turn on Auto expiry too. See Auto-send quotes.

Yes, in Pro. You can add text, textarea, checkbox, radio, select, date, time, file upload, acceptance, heading and divider fields. In the free plugin you can edit the default fields. See Form fields and Custom form fields.

Yes, in Pro, with the File Upload field. You choose the allowed file types and the maximum size. See File uploads in the form.

By default, the phone number must start with + followed by numbers only, for example +14155550123. To accept other formats, edit the phone field in Form Settings → Billing Address and change the validation rule. See Form fields.

Turn on spam protection in General Settings. You can use Google reCAPTCHA v2 or v3, or Cloudflare Turnstile. See Spam protection.

By default, the administrator email of your site. You can change the recipients in WooCommerce → Settings → Emails → [PSMRAQ] New Quote Request, and enter several addresses separated by commas. See Admin emails.

Yes. All quote emails are WooCommerce emails. Change the shared design in WooCommerce → Settings → Emails, and the text of each email by opening it. See Customize emails in WooCommerce.

Yes, in Pro. You can send reminders for quotes that wait for an answer, and for quotes that will expire soon. See Reminder emails.

In the free plugin, customers can print the quote or save it as PDF with the Print / Save as PDF button. In Pro, you get branded PDF quotes with 4 templates, and you can attach the PDF to the email. See Print or save a quote as PDF and PDF templates.

Yes, in Pro. You can limit the button to guests, logged-in users or user roles, use an exclusion list of products, categories and tags, and use stock rules. See Who can see the button and Exclusion list.

Yes, in Pro. Turn on the Request a Quote button for the cart and checkout pages. The cart items move to the request form. See Request a Quote on cart and checkout.

Yes. Go to Appearance → Statuses. You can change the name, the colours and the message of each status. See Status labels and colours.

Yes. Go to Appearance → Buttons. See Button styling.

Yes, in Pro. In Page Settings, choose Redirect to custom thank you page. See After a request is sent.

In My Account → Quotes, and with the link in the quote email. See My Account quotes.

For one day. The time starts again each time the customer visits. Customers do not need to log in to build a list.

Make sure the Request a Quote page still exists and contains the shortcode [psmraq]. See Page settings and The [psmraq] shortcode.

Yes. The plugin is compatible with High-Performance Order Storage, and the Pro cart and checkout buttons work with both classic and block-based pages.

Please contact our support team. Pro users can also use the Support button at the top of the plugin settings page. You may also find your answer in FAQ and troubleshooting.